# Preguntas frecuentes sobre la tarjeta Mudflap Fuel Card

## Who can use Mudflap Freight today?

## Do I need to create a new account?

## I clicked a link and I was already signed in. How?

## What if I'm not already signed in?

## Do I have to sign in every time I come back?

## How do I reset my password?

## Does this work on mobile?

## How do I get back to the board without the email link?

## Loads

## Where do these loads come from?

## How do I see the details of a load?

## A load I was watching disappeared. What happened?

## Can I filter or search by lane or rate?

## Quoting

## How do I submit a quote?

## How long until I hear back?

## Can I see what other carriers are quoting?

## Can I quote on more than one load?

## Can I edit or withdraw a quote after submitting?

## What does the broker see when I quote?

## Booking

## How do I book a load?

## What happens after I book?

## What if Book Now errors out, or the load gets booked while I'm clicking?

## Can I cancel after I've booked?

## When will I get the rate con and pickup details?

## Why isn't Book Now available on every load?

## Do I need to be pre-approved with the broker before Book Now works?

## Broker Qualifications

## What does "you don't meet broker qualifications" mean?

## Who decides which loads I can see, quote, and book?

## How do I get qualified with a broker I'm not approved with?

## What do brokers look at to qualify me?

## Account & Security

## Is my account secure?

## Someone is using my MC fraudulently. What should I do?

## Notifications

## Can I control how often I get load recommendation emails?

## Support

## Who do I contact for help?