# Mudflap App FAQ

## Getting Started

### How does the Mudflap app work?

### How do I find fuel stops with great discounts?

### When can I make my first purchase?

### Why do I need to add a payment method to the Mudflap app?

### How do backup payment methods work in the Mudflap app?

### Can I use my fleet card as a payment method in the app?

### How secure is the app?

### How can I contact Mudflap?

## Making a Purchase

### Why doesn’t the pump show my Mudflap discount?

### Does Mudflap charge any fees?

### How long are fuel codes valid? Do they expire?

### I need fuel receipts for IFTA. Does Mudflap provide a receipt?

### Does Mudflap provide an IFTA report?

### If I’m a fleet owner or dispatcher, can I use the Mudflap app to buy fuel for my drivers?

## Discounts on Our Network

### Can I use the Mudflap app outside of the Mudflap network?

### How big is the Mudflap network? What if I don’t see a stop nearby?

### What types of fuel does Mudflap discount?

### Does Mudflap offer discounts on DEF?

### How does Mudflap provide such great fuel discounts?

### Why do fuel discounts fluctuate in the app?

### How does Mudflap make money?

## Disputing a Charge

### Why might I see a charge from Mudflap that I don’t recognize?

### Why does the charge location say Palo Alto?

### I think I was charged the wrong amount. What should I do?

### Why might a charge appear delayed?

### How long could a dispute with my card company take?

### What should I do if I see a charge I don’t recognize?