Mudflap App FAQ

Getting Started

How does the Mudflap app work?

How do I find fuel stops with great discounts?

When can I make my first purchase?

Why do I need to add a payment method to the Mudflap app?

How do backup payment methods work in the Mudflap app?

Can I use my fleet card as a payment method in the app?

How secure is the app?

How can I contact Mudflap?

Making a Purchase

Why doesn’t the pump show my Mudflap discount?

Does Mudflap charge any fees?

How long are fuel codes valid? Do they expire?

I need fuel receipts for IFTA. Does Mudflap provide a receipt?

Does Mudflap provide an IFTA report?

If I’m a fleet owner or dispatcher, can I use the Mudflap app to buy fuel for my drivers?

Discounts on Our Network

Can I use the Mudflap app outside of the Mudflap network?

How big is the Mudflap network? What if I don’t see a stop nearby?

What types of fuel does Mudflap discount?

Does Mudflap offer discounts on DEF?

How does Mudflap provide such great fuel discounts?

Why do fuel discounts fluctuate in the app?

How does Mudflap make money?

Disputing a Charge

Why might I see a charge from Mudflap that I don’t recognize?

Why does the charge location say Palo Alto?

I think I was charged the wrong amount. What should I do?

Why might a charge appear delayed?

How long could a dispute with my card company take?

What should I do if I see a charge I don’t recognize?